When will my order ship?

Yarn and fiber may be listed as in stock and ready to ship but depending on actual quantity ordered and availability it may be dyed just for you.  Please allow 5-7 business days for your order to ship.  All in stock orders will ship within 10 business days.
 
Where is my yarn?
If you have not received a shipping confirmation, please check your spam folder to make sure it wasn’t marked as spam. If it has been more than 10 business days from when you received your shipping confirmation, please email your order number and a request to check on the status of your order to info@smwfiberfabrics.com.
 
Do you accept custom orders?
Custom orders are only available as noted in item descriptions, for example, colorways on non-standard bases may be custom ordered.  Custom orders will be accepted for full skeins of the colors found within the mini skein sets.  Usual shipping times will not apply to custom orders as these will be dyed and shipped as time permits, 10-15 business days may be expected. 
 
Specific colorway custom orders will not be accepted, but I’m open to suggestions for future collections and colors!
 
What bases do you have available? What are they made of?
You can find a complete list of bases and their fiber contents on the bases page.  This will be updated as bases or fibers are added
 
Where is your yarn sourced from?
All yarn bases are ethically sourced from museling-free farms and shepherds in South America via our supplier that is based in the United States. 
 
Why does my yarn look different from the photo?
Photos on the product listings are examples of the colorway you will receive.  I try to include different bases as the different fiber contents can take the dye differently.  I use the same dye formulations when reproducing colorways, but due to the hand dyed nature and the difference in computer screens, the product you receive my look slightly different than the original photo.  The appearance of the colorway and the saturation may differ from time to time, which adds to the uniqueness of the yarn.  Multiple skein orders will always be dyed together to help ensure consistency within ordered colorways.
 
Can I purchase yarn to match a previous dye lot?
No. Yarn is often dyed to order and while use the same dye formulations, they will have variations due to the handmade nature of the work. Be sure to order enough skeins for your project as future batches may not be an exact match.
 
How do you create your colors? 
The majority of my colors are custom mixed using CMYK dyes only, with colors mixed in liquid form. I do not rely on commercially available premade colors. Exceptions to this would be any speckles added in dry powder form.
 
My order is wrong? What should I do? 
Contact me via the form on the website. I am sorry but occasionally I could mix-up skeins when packing orders, but I will always make it right.
 
Where is the reply to my email?
I wish I could answer emails as they are received, however I’m probably dyeing yarn and do not have the time to reply quickly.  Please give me time, responses will be sent in the order emails are received and some times may be busier than others.  Please do not contact me through social media about orders, as I will not respond to them.  I will also not respond to emails outside of standard working hours or on weekends.  If you are emailing about an order, please ensure the order number is in the subject line.
 

RETURNS & EXCHANGES

Please be aware when placing your order that skeins and fibers are hand dyed, and natural variations in color should be expected.  Slight differences in colorways or light spots may occur and these are not reasons for return. 
 
If you have a problem with your order, please contact me within 14 days of receipt.  I put a lot of time into producing quality products and fulfilling orders. With that said, I will only accept returns on items that are still skeined and in the condition that it was sent to you. I do not accept exchanges. Returns or refunds will not be issued for shipments made to incorrect addresses or for shipping charges.
 
All yarn is shipped with the original ties on each skein. Returns are not accepted on 'tangled' yarn. It is the responsibility of the customer to correctly transition their yarn from a skein to cake/ball prior to knitting. 
 
Returns are not accepted on custom ordered yarn or one of a kind yarn. Exceptions include incorrect orders or damaged items.